DUTIES AND OBJECTIVES:

Duties:

Account Management:

• Prepare/review direction letters
• Ensure all projects are completed in a timely fashion
• Ensure account files are kept up-to-date.
• Review and complete annual administration reviews, risk reviews, investment reviews and other reviews as deemed necessary.
• Review, complete, and present discretionary requests to Trust Administration Committee.
• Review and complete account closing/termination package.
• Review and complete callbacks and escalate concerns.
• Review and complete forms for additions/revocations of assets.
• Review, complete and approve daily transactions and follow-up to ensure accurate processing and escalate any issues to compliance/management.
• Ensure outside Tax preparation procedures are followed and completed.
• Participate in conversations with Internal Auditors, SD Division of Banking, and other regulators and examiners along with the preparation and review of any deliverables.
• Responsible for all aspects of Trust administration and ongoing relationship management.
• Manage complaint process.

New Account Management:

• Assist with new business development.
• Review New account documentation
• Participate in initial client conference call, if necessary.
• Prepare required new account paperwork.
• Review all due diligence that is received and enter into correct systems.
• Prepare and submit client risk profile.
• Complete and submit subscription agreements, bank account applications, and other investment forms as appropriate.
• Work with appropriate party to correct any deficiencies.
• Review all system coding to ensure correctness.
• Ensure all assets are received and entered in the appropriate systems.
• Ensure all direction letters are prepared/received for directed Trusts.
• Ensure initial investment review, investment police objectives, and delegations are completed in timely fashion.
• Prepare, review, and approve 90-day initial account review.
• Ensure fees are established, clear to client, and understand methods to collect payment, ensuring we are paid in a timely fashion.
• Review the account on an annual basis to ensure the fees are appropriate for the relationship.
• Complete client welcome letters and ensure all notification requirements are met.

Communication

• Seek to provide timely and accurate answers to clients (internal and external)
• Attend meetings with clients, co-fiduciaries, advisors, and intermediaries as appropriate.
• Interact with third parties, including bankers, legal and tax advisors.
• Share pertinent issues and resolutions with trust administrators, management and office, to facilitate communication within the office.
• Log customer communication, including saving e-mails and creating call reports.
• Seek clarification or direction from Director when appropriate.
• Ask questions, ask questions, ask questions for anything that you do not have knowledge of, or have yet to experience.
• Escalate, escalate, escalate any perceived issues and/or concerns.

 SKILLS AND COMPETENCIES:

Minimum Requirements:

Education: Associate degree in business, accounting, finance, legal, or other relevant field; bachelor’s degree preferred.

Experience: 3-5 years working in trust administration/management or combination of education and experience.

 Competencies: 

• Commitment to quality and exceptional client service
• Excellent, and uncompromising, attention to detail
• Strong, professional, verbal and written communication skills
• Ability to be self-directed and also delegate, as appropriate
• Ability to manage, train and supervise a small team of administrators

Knowledge, Skills, and Abilities: 

• Good knowledge of trust and corporate structures
• A sound understanding of various asset classes
• Flexible and comfortable dealing with variable workload, frequently dealing with several ongoing matters, at the same time
• Comfortable with computers and technology, including Microsoft Windows and cloud based software solutions
• Familiar with Microsoft Office Suite, Adobe, and willing to learn new programs
• Ability to work with clients and their representatives to facilitate administrative duties
• Professional trust exam, or relevant professional designation, an advantage

BSA/AML Compliance: 

• Maintain an awareness of current issues and BSA/AML reporting obligations in the conduct of day to day operations
• Ensure training and support is provided to Trust Administrator/s and/or Trust Administrative Assistant/s regarding their own BSA/AML obligations
• Encourage a compliance culture within the team and the office generally

Training:

• Participate in internal and external training as part of ongoing professional development.
• Seek to leverage all training by attempting to use it in practice on our existing or new relationships.
• Seek involvement in Special projects/Assignments to leverage your knowledge and help others grow.
• Actively engage in self-study.

RELATIONSHIPS:

The Trust Officer will report directly to the Director(s) of Trust and Fiduciary Service.  In their absence, the General Manager, or other senior manager within the office, will provide management, instruction and guidance.

The Trust Officer will be directly responsible for the training, development, management and oversight of a small team of Trust Administrator/s and/or Trust Administrative Assistant/s, as assigned to their team. The Trust Officer will participate in the new hire process and participate in the Annual Performance Reviews for Trust Administrators.  

The Trust Officer will be responsible to know and follow all company policies and procedures and to use that information to participate in department meetings.

To apply, send your resume to Vanessa Humpal at: vhumpal@tridenttrust.com.