Wealth Management Client Associate I or II – Bankers Trust

Job Summary:

The Private Client Associate is responsible for all aspects of administrative support for the Private Client Officers and clients. This position assists Officer staff by processing of operational and administrative needs of clients and monitoring execution of all transactions by operational support staff and vendors. The Private Client Associate addresses client questions on transactions, processing, issues or problems as requested and assists with the delivery of all products and services to clients. The position also coordinates with outside investment, legal and accounting professionals for the benefit of the client/trust and assists with administration of accounts as per governing documents.

Primary Functions and/or Responsibilities:

• Assist officer with providing client relations by handling inbound and outbound client communications. Identify and escalate issues to Officer team that require additional review and inquiry

• Contact for client on securities and transactional issues, questions or problems related to products/services we provide

• Monitor service and product delivery to client by working closely with operational support staff to ensure completion of administrative tasks initiated through South Dakota

•  Monitor and resolve daily overdrafts and cash balances to maintain compliance

•  Resolve operational issues working with the Officer to insure that services are delivered accurately and timely to client

• Complete opening and closing documents, review for accuracy and completeness, and forward to Support Services or equivalent vendor service group for processing

• Prepare discretionary distribution requests per instructions from Officers. Monitoring the approval process, and distribution of funds.

• Coordinate with Officer, Tax Officer, outside accountants, and clients in the filing and payment process for the fiduciary and individual income taxes

• Assist Officers with the review of all fee calculations and invoices

• Monitor and update compliance matrices, customer contact matrices, and update appropriate tracking reports

• Other duties as assigned

Education and/or Experience:

Level I: 1 – 3 years of experience

Level II: 3 – 5 years of experience

• Bachelor’s Degree Preferred and or a combination of experience and education

• Prior Trust Administration experience preferred

• An Investment, tax or legal background is preferred

• Cannon, ABA or other trust-related courses

Specific Skills, Knowledge & Abilities:

• Knowledge of legal/fiduciary responsibilities, securities processing, and trust operations preferred

• Ability to follow written and oral instructions

• Ability to process detail work accurately and in a timely manner

• Personable and comfortable conversing with people of different backgrounds and education levels

• Computer skills – Bank system, Trust System


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